How do I know if I'm using the latest version of the plug-in?
If an internet connection is available, the plug-in can automatically check online for newer versions. If a new version of the plug-in is available you’ll get a notification in the plug-in window. By clicking on this label you’ll be forwarded to a website where you can download the latest version of the plug-in. In addition, you can also find the latest version of the plug-in on the product web page.
How can I apply for an education license of the plug-in?
We offer an exclusive -40% discount for students or lecturers in the field of music, music production or other audio-related research. To apply for an educational discount, please simply send us some kind of proof of your current position as lecturer or student at an educational institution (e.g. certificate of employment, confirmation of enrollment, website link, …).
How does the licensing system of the plug-in work?
The licensing system of sonible is based on a computer-bound license model. This means that each license key allows you to install the plug-in on two computers with unique system IDs. These system IDs are computed during license activation. The same license can be used by multiple users, but each user has to individually unlock the full version of the plug-in under her/his account.
Do I always have to be online when using the plug-in?
No, the plug-in only needs an internet connection during the trial period and for license activation. During the trial perdiod, the plug-in needs to go online everytime it is used. Once the plug-in has successfully been licensed, an internet connection is no longer needed.
Can I use the Mac and Windows version with the same license key?
Yes, but you can only activate the plug-in on two different computers using a single license key (see licensing system) – no matter if the computers have the same or different operating systems.
Can I use my iLok to activate my plug-in?
Yes, but at the moment only if you are using a dongle. For activation please contact email@example.com
providing your purchased license key and your iLok account name. (ATTENTION: please double-check your spelling!)
We will deduct one activation from your pool which will reside in your iLok account from that moment on.
Does smart:EQ live support Waves SoundGrid (WSG)?
Not yet. We are still discussing some technical details regarding our current system design with Waves. Still, WSG support is an important milestone on our roadmap and we’re doing our best to make the plug-in fully compatible with WSG systems like LV1 or MultiRack SG.
How do I uninstall a plug-in?
On Windows, please use the uninstaller to remove all files and registry entries related to your plug-in. To run the uninstaller, open the control panel go to “programs > uninstall” and select the plug-in you want to remove from your computer.
To fully uninstall a plug-in on a Mac, you have to manually remove all versions of the plug-in as well as the related license file.
The different version of your plug-in can be found here:
/Library/Audio/Plug-Ins/Components (Audio Unit)
The license file (called sdid.son) for your plug-in is located here:
(Note: The directory may be invisible. To go to the directoy, open a Finder window, press „shift + cmd + g“ and enter the path listed above.)
Why is my plug-in crashing when I want to start it for the first time?
Why is my plug-in installer crashing?
Your anti-virus program might be the reason for this. Try deactivating it before installing your sonible plug-in.
What could have happened if the plug-in no longer plays any audio?
As soon as the trial-period has expired, the plug-in will automatically go into a “restricted mode”. (This mode is indicated by a small text below the logo.) In this mode, no audio data will be processed. If you own a valid license and already activated the plug-in, please contact our support for further assistance.
What can I do if there are drop-outs and glitches during playback?
Since the algorithms behind the smart:engineTM need a lot of processing, drop-outs may occur if the buffer size selected within your DAW is not large enough to perform all necessary processing steps (e.g. ≤ 10ms). To avoid this problem, try using buffer sizes above 10ms (e.g. ≥512 Samples / 44.1kHz).
What can I do when FL Studio freezes or there is no audio playback whenever I use proximity:EQ?
All our plugins highly depend on a static blocksize due to the high amount of complexity of the calculations. Unfortunately, FL Studio (formerly Fruity Loops) is unpredictable when it comes to blocksize handling.
We found the following workaround to avoid a freeze of FL Studio or problems with the audio playback:
- de-activate the plugins on the insert you would like to load it (orange icon)
- load proximity:EQ for this channel
- enable ‘Use fixed size buffers’:
- click the ‘Settings’ icon in the top-left corner
- switch to the ‘Processing’ tab
- tick the “Use fixed size buffer” checkbox
- activate the plugins on the insert again
- save the actual state of the plugin in a Fruity Loops preset (.FST)
- audio should start to flow now each time an instance of the plugin is loaded
Does smart:EQ live support Waves SoundGrid (WSG)?
No, not at the moment. We are currently working on clarifying a few technical details with Waves to get full WSG support. WSG is an important milestone on our roadmap and we are striving towards making smart:EQ live available for WSG systems like LV1 or MultiRack SG as soon as possible.
Why does frei:raum produce no output in FL12 and the UI get sluggish?
FL is highly unpredictable when it comes to blocksize handling. All our plugins highly depend on a static blocksize due to the high amount of complexity of the calculations.
We encountered a similar issue lately and found the following workaround in FL12:
frei:raum ist actually also VST3 – it’s simply not copied to the respective folder
– pick the VST freiraum.dll (probably from C:\Program Files\Steinberg\VSTPlugins) and MOVE it to C:\Program Files\Common Files\VST3
– rename it to freiraum.vst3
– open FL and load an instance of frei:raum – the user interface will open (please do NOT start playback)
– click the ‘Settings’ icon in the top-left corner
– switch to the ‘Processing’ tab
– tick the “Used fixed size buffer” checkbox
– audio should start to flow now
Please also make sure that the overall buffersize is at least 1024 samples!
Further, there’s also a fix from Image-Line taken from their their forum:
1. Open FL Studio.
2. Refer to the ‘Plugin Database > Effects’ folder of your FL Studio Browser.
3. Locate and delete any freiraum entries saved in this location by right-clicking the entry and selecting ‘Delete file…’. If you don’t have a favorite entry for freiraum you can proceed.
4. Download, extract, and launch the attached freiraum.reg file. (http://downloads01.sonible.com/download.php?file=misc/freiraum-FL12-fix.zip)
5. Accept any prompts regarding applying the registry key and values.
6. Restart FL Studio once the keys and values are applied.
7. Navigate to ‘Plugin Database > Installed > Effects > VST’ and load the freiraum plugin entry from this location. Test the plugin.
For those concerned about what the registry file does, it adds a key for ‘freiraum’ under ‘HKEY_CURRENT_USER\SOFTWARE\Image-Line\Shared\Plugins\Fruity Wrapper\Plugins\VST’ with some predefined Wrapper Settings for the plugin, in particular ‘Use fixed size buffers’ is enabled.